SHIPPING POLICY

Shipping Policy for KLUTCH Mentality

KLUTCH Mentality is dedicated to delivering top-notch apparel and exceptional customer service. Our goal is to efficiently process and ship all orders for a smooth shopping experience.

Shipping Times

  • Standard Orders: Items are usually processed and shipped within 1-2 business days upon payment receipt.
  • Shipped Orders: Once your order has shipped, you will receive a confirmation email that includes your tracking information.
  • Pre-Orders: Items marked as "Pre-Order" may take 4-6 weeks to ship.

Shipping times can differ based on your location and chosen shipping method at checkout. Reference the estimated delivery date at checkout for a more precise delivery estimate.

Shipping Methods & Rates

We offer various shipping methods to suit your needs:

  • Standard Shipping
  • Expedited Shipping

Shipping rates are based on the total weight of your order and shipping method of choice. 

Shipping costs are fixed rates determined by the chosen delivery speed at checkout.

Shipping Restrictions

Global customers can benefit from our worldwide shipping services.

Domestic (U.S.) Shipping Carriers

We partner with reputable carriers like USPS, UPS, and FedEx for order fulfillment. Post shipment, KLUTCH Mentality bears no liability for delays, lost or stolen packages, or damages in transit.

International Shipping

For international orders, DHL is our primary shipping carrier of choice.

Order Cancellations

To cancel your order, contact us promptly. We cannot cancel or modify orders once they have been processed and shipped.

Returns and Exchanges

All purchases are final, with exchanges available for unworn items in original packaging. Please review our Return and Exchange Policy for details.

Customer Responsibility for Shipping Address

Customers must provide an accurate shipping address when placing an order. Follow these guidelines for successful delivery:

  1. Double-check your shipping address to ensure accurate information was provided.
  2. Update your shipping address, if necessary to avoid potential delays or delivery issues. 
  3. We highly encourage our customers to utilize the address verification tools provided during checkout. This will guarantee shipping address accuracy and aid in preventing address-related issues for seamless delivery.

Incorrect Addresses

In cases of an inaccurate shipping address leading to added expenses or delivery challenges, KLUTCH Mentality may transfer these fees to the customer. These additional costs may include:

  • Return Shipping Fees: In the event of a return due to an inaccurate or incomplete address, the customer is accountable for the return shipping costs.
  • Re-shipment Fees: In case of a return requiring re-shipment to the accurate address, customers are responsible for the associated costs.
  • Address Correction Fees: In the event of charges for address correction by the carrier, the customer will be invoiced for these extra expenses.
  • Delivery Delays: Inaccurate addresses can lead to delays. KLUTCH Mentality is not liable for any inconveniences or problems arising from such delays.

Shipping Information Update

If you notice an error in your shipping address after placing your order, contact us promptly at support@shopklutch21.com. Efforts will be made to update the address before shipment. If the order has been shipped, extra fees may be incurred.

When placing an order with KLUTCH Mentality, you are expected to adhere to the terms and conditions in this Shipping Policy, which include ensuring the accuracy of the shipping address and covering any extra expenses due to address errors.

For any inquiries or issues regarding our shipping policy, please do not hesitate to reach out to us at support@shopklutch21.com. We value your cooperation and comprehension to guarantee timely and precise deliveries.

Updated: 03/03/25